Shipping & Payment Info

Payment & Shipping Policy

Thank you for shopping with us at Crazy Sister Marina. Below you will find information regarding our payment & shipping procedures, policies, and terms.

Payment

We accept all major credit cards when purchasing online.

Shipping Processing Time

All orders are processed within 2-3 business days, if not sooner. We ship via USPS and UPS. Please keep in mind, business days do not include holidays and weekends.

Estimated delivery dates are provided via your tracking information. Please note that holidays and natural disasters may cause shipping delays.

Shipping Rates

Shipping rates are $6 for orders up to $34.99, $8 for orders $35.00- $49.99, and $10 for all orders $50+. Rates are calculated based on your subtotal after discounts, if any, are applied.

Shipment Confirmation & Order Tracking

An order confirmation email will be sent letting you know that we have received your order. Tracking information will be sent in an additional email once your order has been packed and a shipping label is created. Please allow 24-48 hours for tracking information to appear from the carrier.

Lost & Damaged Orders

Unfortunately, sometimes orders do get lost or damaged during the shipping process. We here at Crazy Sister Marina are not liable for any product damaged or lost during shipment. After it leaves our shop, it becomes the responsibility of the shipping provider. If for any reason your package does not arrive or is damaged while in transit, please contact the shipping carrier immediately to file a claim. As much as we'd love to help, we are unable to file the claim on your behalf. We do recommend taking photos as well as saving all packing materials and damaged goods as evidence for your claim.